Welcome to Cittaneo (hereinafter referred to as “we,” “us,” or “our”). These Terms of Use (the “Terms”) govern your access to and use of our website located at \\[Insert Website URL] (the “Site”), including any mobile versions, applications, and related services (collectively, the “Services”), as well as your purchase of bathroom and plumbing products (“Products”) through the Site.

By accessing, browsing, or using the Site or Services, or purchasing any Products, you (hereinafter referred to as “you” or the “user”) acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (which is incorporated by reference), and any additional terms applicable to specific Products or services. If you do not agree to these Terms, you must discontinue use of the Site and Services immediately.

1. Acceptance of Terms & Scope

These Terms apply to all visitors, registered users, and purchasers of Products. We reserve the right to update or modify these Terms at any time by posting the revised version on the Site with a new “Last Updated” date. Your continued use of the Site or Services following such changes constitutes your acceptance of the revised Terms. Additional terms may apply to certain Products (e.g., custom bathroom fixtures, installation services) or promotions, and such terms shall prevail in the event of a conflict with these Terms.

2. Eligibility

· You must be at least 13 years of age to access or use the Site. If you are a minor in your jurisdiction, you may only use the Site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
· If you are using the Site on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the term “you” includes both you and the organization.

3. Privacy & Electronic Communications

· Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Site, you consent to the practices outlined therein.
· By using the Site or subscribing to our communications (e.g., email, SMS), you consent to receive electronic communications from us, including order confirmations, shipping updates, and promotional content. These communications satisfy any legal requirement that such notices be in writing.
· If you opt in to receive marketing text messages, you agree to receive recurring automated SMS messages. Message and data rates may apply. You may opt out at any time by replying “STOP.” Reply “HELP” for support.
· You are responsible for updating your contact information if your phone number or email changes.

4. Intellectual Property

· All content on the Site, including text, images, logos, trademarks, graphics, and software (“Site Content”), is the property of Cittaneo or its licensors and is protected by U.S. and international intellectual property laws.
· You may not use, reproduce, or display our trademarks or trade names without our prior written consent. Third-party trademarks remain the property of their respective owners.
· You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:
· Resell, redistribute, or commercially exploit any Site Content;
· Modify, reverse engineer, or decompile any portion of the Site;
· Scrape, crawl, or use automated tools to collect data from the Site;
· Use the Site in any manner that could disrupt, damage, or impair its functionality.

5. Account Registration & Security

· You may register an account to manage orders, save preferences, and expedite checkout. You agree to provide accurate and current information during registration and to update it as necessary.
· You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at \\[support email] of any unauthorized use.
· We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.

6. Product Information, Orders & Payments

6.1 Product Details

· We endeavor to display accurate Product information, including dimensions, materials, and specifications. However, we do not guarantee that all descriptions, images, or details are error-free. Product availability and appearance may vary.
· Custom or special-order bathroom products (e.g., custom vanities, personalized fixtures) may be subject to separate terms, including restrictions on cancellation or return.

6.2 Orders & Acceptance

· Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including Product availability, pricing errors, or suspected fraud. Order confirmation emails are not acceptance; acceptance occurs when the order is shipped.

6.3 Pricing & Payments

· All prices are in U.S. Dollars (USD) and exclude applicable taxes, shipping, and handling fees. Taxes are calculated based on your shipping address.
· We accept major credit cards and other payment methods as indicated at checkout. Payment processing is handled by third-party providers; we do not store complete payment details.
· You agree to pay all charges related to your order, including applicable fees for returns or cancellations.

6.4 Shipping & Delivery

· Shipping options and delivery timelines are provided during checkout and in your order confirmation. Risk of loss and title pass to you upon delivery to the carrier.
· We are not liable for delays caused by carriers, weather, customs, or other factors beyond our control. Additional fees may apply for oversized or heavy items (e.g., bathtubs, vanities).

7. Installation & Warranty

· Proper installation of bathroom products must comply with local plumbing codes. We recommend using a licensed professional. We are not liable for damages resulting from improper installation, misuse, or failure to follow instructions.
· Products are covered by a \\[X]-year limited warranty against defects in materials and workmanship, effective from the delivery date. The warranty does not cover damage from misuse, accidents, normal wear, improper installation, or unauthorized modification. To file a claim, contact \\[support email] with your order details and evidence of the defect.

8. Returns & Cancellations

8.1 Returns

· You may return unused, uninstalled Products in original packaging within 30 days of delivery for a refund (less shipping and handling). Custom, special-order, or used Products are final sale.
· A restocking fee applies: 10% of the Product price if original packaging is intact; 20% if packaging is missing (capped at $250). We reserve the right to refuse returns that do not meet these conditions.
· Refunds will be issued to the original payment method within two weeks of receiving and inspecting the returned item. Gift cards or promotional codes are non-refundable.

8.2 Cancellations

· You may cancel an order before a shipping label is created by contacting \\[support email]. Custom or special-order Products cannot be cancelled once production has begun.

9. User-Generated Content (UGC)

· By submitting reviews, photos, or other content (“UGC”), you grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for marketing and Site improvement purposes.
· You represent that you own or have the necessary rights to the UGC, that it does not infringe any third-party rights, and that it is not unlawful, defamatory, or otherwise objectionable.
· We reserve the right to monitor, edit, or remove UGC at our discretion.

10. Prohibited Uses

You may not use the Site or Services to:

· Violate any applicable law, regulation, or plumbing code;
· Infringe upon the intellectual property, privacy, or other rights of third parties;
· Distribute harmful or objectionable content;
· Engage in fraudulent, deceptive, or abusive activities;
· Interfere with the security or functionality of the Site;
· Collect or misuse other users’ information;
· Resell Products without our prior written consent.

11. Disclaimer of Warranties

· THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
· WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT PRODUCTS WILL MEET YOUR SPECIFIC REQUIREMENTS. USE OF THE SITE AND PRODUCTS IS AT YOUR SOLE RISK.

12. Limitation of Liability

· TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITE, SERVICES, OR PRODUCTS, INCLUDING LOSS OF PROFITS, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
· OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SITE, SERVICES, OR PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE RELEVANT PRODUCT(S) OR $100, WHICHEVER IS GREATER.

13. Dispute Resolution

· Any dispute arising from these Terms, the Site, or Products shall be resolved through binding arbitration—not in court—and you waive the right to participate in class actions or jury trials.
· Arbitration shall be conducted under the Federal Arbitration Act and the American Arbitration Association (AAA) Consumer Arbitration Rules. Hearings may be conducted virtually.
· Exceptions include claims eligible for small claims court and actions seeking injunctive relief for intellectual property infringement.
· Prior to arbitration, you must notify us in writing at \\[legal email or address] and allow 30 days for informal resolution.

14. Termination

We may suspend or terminate your access to the Site or Services at any time, without notice, for conduct that violates these Terms or is harmful to other users or us. Upon termination, your right to use the Site ceases immediately, and surviving provisions (e.g., intellectual property, disclaimers, limitations of liability) shall remain in effect.

15. General Provisions

· Governing Law: These Terms are governed by the laws of the State of \\[Your State], without regard to its conflict of law principles.
· Severability: If any provision is held invalid, the remainder of these Terms shall remain enforceable.
· Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Cittaneo regarding the Site and Services.
· Waiver: Our failure to enforce any provision shall not constitute a waiver of that provision in the future.
· Contact Information: For questions regarding these Terms, please contact us at \\[support email] or \\[phone number].