1. Introduction

This Privacy Policy describes how Cittaneo (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (the “Site”), purchase our bathroom and plumbing products (“Products”), or interact with us through other channels, including offline interactions such as phone inquiries, email communications, or service requests.

By accessing the Site, purchasing our Products, or providing your personal information to us, you acknowledge that you have read and understood the practices described in this Policy.

2. Information We Collect

2.1. Information You Provide Directly

We collect personal information that you voluntarily provide when interacting with our Site and services, including:

· Contact Information: Full name, postal address (billing and shipping), email address, and telephone number
· Account Information: Username and password (if you create an account)
· Payment Information: Credit/debit card details, bank account information (processed via secure third-party payment providers)
· Transaction Details: Order history, product selections, shipping preferences, and related communications
· Other Submitted Information: Product reviews, survey responses, inquiries, and any additional details you choose to share (e.g., bathroom renovation plans for personalized recommendations)

If you provide personal information about another individual (e.g., a gift recipient), you confirm that you have obtained their consent for its use and disclosure as outlined in this Policy.

2.2. Information Collected Automatically

When you use our Site, we may automatically collect:

· Device and Log Information: IP address, browser type and version, operating system, device identifiers, access dates/times, pages viewed, and navigation history
· Location Information: General physical location (derived from IP address or WiFi signals) to offer location-based services such as local delivery options or store locator services
· Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze Site usage. You may adjust your browser settings to manage cookies; however, disabling certain cookies may affect Site functionality.

2.3. Information from Third Parties

We may obtain information about you from trusted third-party sources, such as:

· Payment processors
· Shipping and logistics providers
· Marketing and data analytics partners
· Social media platforms (if you link your account)
· Credit bureaus or financial institutions (where applicable for financing)

3. How We Use Your Information

We use your personal information for the following purposes:

· Order Processing and Fulfillment: To process purchases, verify payments, arrange deliveries, and communicate order status
· Customer Support: To respond to inquiries, warranty claims, installation assistance, and other service requests
· Personalization: To tailor product recommendations, marketing content, and Site features based on your preferences and browsing behavior
· Communications: To send administrative notices, policy updates, order alerts, and marketing materials (e.g., new product launches or promotions). You may opt out of marketing communications at any time.
· Business Improvement: To analyze usage trends, optimize Site performance, develop new Products, and enhance customer service
· Security and Fraud Prevention: To verify identities, detect and prevent unauthorized activities, and protect the security of our Site and users
· Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your personal information in the following circumstances:

· Service Providers: With trusted third parties who assist in order fulfillment, payment processing, shipping, data analysis, marketing, customer service, and IT support
· Affiliates: With our parent company, subsidiaries, or related entities for business and marketing purposes consistent with this Policy
· Business Partners: With trusted third parties offering complementary products or services (e.g., installation services) with your consent
· Legal and Government Authorities: When required by law, to comply with legal process, or to protect our rights and the rights of our users
· Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, where your information may be transferred as a business asset, subject to the same privacy protections

We do not sell, rent, or trade your personal information to unrelated third parties for their marketing purposes without your explicit consent.

5. Third-Party Links and Services

Our Site may include links to third-party websites or services (e.g., social media platforms, installation service providers). This Privacy Policy does not apply to such third parties. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:

· SSL encryption for data transmission
· Secure storage of payment data via PCI DSS-compliant processors
· Access controls to limit internal access to personal information
· Regular security assessments and system updates

While we strive to protect your information, no method of transmission or storage is completely secure. You provide personal information at your own risk. Please contact us immediately if you suspect any security issue.

7. Your Privacy Rights

Subject to applicable law, you have the right to:

· Access and correct your personal information
· Request deletion of your personal information (subject to legal obligations)
· Opt out of marketing communications
· Opt out of sharing with third parties for their marketing purposes
· Designate an authorized agent to act on your behalf

To exercise these rights, please contact us using the information below. We may require verification of your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

10. International Data Transfers

Our Site is operated from [Your Country/Region], and your personal information may be transferred to and processed in other jurisdictions. We ensure that such transfers comply with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. Your continued use of the Site after updates constitutes acceptance of the revised Policy.

Please avoid including sensitive information (e.g., credit card details) in unencrypted emails.