Membership Program

What are the benefits of membership?
Members enjoy 30% savings on all full-priced bathroom products, 25% savings on selected premium bathroom fixtures, and an additional 30% off sale merchandise\\*. Complimentary bathroom design consultation is also included.
\\*Certain exclusions apply. Please refer to the Benefit Exclusions for full details.

Who is eligible to join the membership program?
Anyone, including international customers, is welcome to join. Businesses in the interior design, hospitality, or construction industries may apply for a B2B membership. (See the B2B Services section for more information.)

How much is the membership fee?
The annual membership fee is $200, plus applicable taxes. B2B membership is free but requires business verification.

Is the membership valid for a calendar year or a rolling year?
Membership is valid for one year from the date of purchase (rolling year). For example, a membership purchased on March 13, 2024, will expire on March 13, 2025.

Will my membership automatically renew?
Yes, your membership will automatically renew for consecutive one-year periods unless canceled. Please review the Membership Terms & Conditions for more information.

Can I terminate my membership early and receive a refund?
Our membership termination and refund policies are detailed in the Membership Terms & Conditions. For further assistance, please contact us.

Can I use my membership at outlet stores or for gift purchases?
Membership benefits are not applicable at outlet locations. However, you may use your membership to purchase items as gifts and ship them to other recipients.

Online Orders

Do I need an account to shop online?
No, but we recommend creating an account for faster checkout, order tracking, and access to personalized features such as wish lists and order history.

Are all bathroom products available online?
Yes, our full range of bathroom products—including fixtures, fittings, and accessories—is available online. If you need help locating a specific item, please contact us.

How can I order products from the Sourcebook?
Use the search bar at the top of any page to enter the product name from the Sourcebook, then press “Enter” or click the search icon. You may also search by keywords (e.g., “rain showerhead”) and select the relevant result.

Will I receive confirmation of my order?
Yes, a confirmation page with your order summary will appear after checkout, which you may print for your records. A confirmation email with shipping updates and tracking information will also be sent to your registered email address.

How can I view my order status?
Log in to your account and visit the “My Account” section to view order details. If you are unable to access your order, please contact us to have it linked to your account.

Which browsers are supported by your website?
Our website supports Internet Explorer 10+, Google Chrome, Microsoft Edge, Firefox, and Safari (desktop and mobile). For full functionality, please ensure cookies and JavaScript are enabled, and Adobe Flash Player 9+ is installed.

Payment & Tax

When will my credit card be charged?
In-stock items are charged when shipped (typically within 2 business days). Backordered items are charged upon shipment. Custom order deposits are charged immediately after order confirmation.

Which credit cards are accepted?
For U.S. shipments: Visa, MasterCard, American Express, Discover, and the Cittaneo store credit card.
For Canadian shipments: Visa, MasterCard, and American Express.

How is tax calculated for my order?
Taxes are estimated based on the state or province laws of the shipping address, and may apply to merchandise, freight, and handling charges where relevant.

How can B2B members apply for tax exemption?
Please email your valid tax exemption documentation to our customer service team. Visit the B2B Help page for details on required documents.

Delivery & Installation

Do members receive free shipping?
Shipping fees apply to all orders. For detailed information on shipping rates, options (Standard, Rush, Unlimited Furniture Delivery), and delivery times, please visit our Shipping & Delivery page.

Will all items in my order arrive together?
Items typically ship as they become available. Standard delivery items may ship separately from large bathroom fixtures. Eligible orders may qualify for consolidated delivery—you will be prompted to select this option during checkout.

Do you ship internationally?
We currently ship to the U.S., Canada, Belgium, Germany, Spain, and the UK. Customers in other locations may use a freight forwarder.

Is professional installation available for bathroom products?
Yes, professional installation services are available. For information on pricing and coverage areas, please visit the Shipping & Delivery page. Contact us for project-specific installation inquiries.

How can I ship to an address different from my billing address?
You may enter your preferred shipping address during checkout. Registered users can save addresses to their address book for future use.

Returns & Warranties

What is your return policy?
You may initiate a return within 30 days of delivery by completing the online Returns Form. Full terms and conditions are available on our Returns page.

Can I return large bathroom fixtures (e.g., bathtubs, vanities) to galleries?
No, galleries cannot process returns for large items. Please contact us for assistance with returning oversized bathroom products.

Do you offer price adjustments?
A one-time price adjustment is available within 30 days of delivery if an item you purchased goes on sale. Please provide your original receipt or proof of delivery to request an adjustment.

How long will it take to receive my refund?
Refunds are credited to the original payment method and typically appear within 1–2 billing cycles.

What does the product warranty cover?
We offer a one-year warranty on all bathroom products, covering defects in materials and workmanship from the delivery date. Extended warranty options are available—visit our Warranty page for more information.

Product Inquiries

Are fabric, wood, metal, or ceramic swatches available?
Yes, swatches for eligible bathroom materials (e.g., ceramic finishes, metal fixtures, shower curtain fabrics) can be ordered through the website, by contacting your Account Executive, or by emailing customer service.

Can I customize bathroom products (e.g., size, color)?
Customization is available for select products, including vanity sizes and faucet finishes. For project-specific custom requests, please contact us or your Account Executive.

Is there a minimum order quantity for custom products?
No minimum order quantity applies to standard products. Custom orders or special materials may have minimum requirements—please check product details or contact customer service for more information.

B2B Services

Who is eligible for B2B membership?
Interior design firms, architecture firms, hospitality businesses, developers, and other commercial entities purchasing bathroom products are eligible.

How do I apply for B2B membership?
Visit our B2B Join page and submit the required verification documents (such as EIN, business license, or tax exemption certificate). For enrollment assistance, call 844-417-5474.

Can B2B members combine Key Rewards with B2B pricing?
Yes, B2B members may apply Key Rewards to qualifying purchases.

How do I find my dedicated B2B Account Executive?
You can locate your local Account Executive via the B2B Contact Us page.

Do you offer special shipping for B2B orders?
Yes, special shipping services—including side-marking, palletization, and order consolidation—are available for B2B projects. Contact your Account Executive or customer service to request these services.

Account Management

How do I update my account information?
You can update your account details in the “My Account” section, or contact customer service at 888-837-4888 for assistance.

Can I link my membership to an existing website account?
If you enrolled with a different email address, you can link your membership in the “Membership” section of your “My Account” page. If the email addresses match, your membership will be linked automatically.

How do I create or manage a gift registry?
You can create a registry online or at any Cittaneo gallery. Manage your registry (add/remove items, update shipping preferences) via the “Manage Your Registry” page. Registries remain accessible indefinitely for members, and guests can view them for up to 2 years after your event date.