Your order can be canceled within 12 hours of the time it is placed. To cancel, please contact CITTANEO customer service via email. The full refund for your order will arrive in your account 3-5 business days after receiving the cancellation confirmation. If you wish to cancel an order, but it has been longer than 12 hours since it was placed, we can check with our warehouse. If the package is still in our warehouse and has not shipped, we will refund you in full. If your package is already in transit before delivery, we are still able to cancel the order, but you will be charged 15% of the order value to cover our shipping expenses and restocking fee.

CUSTOMER SERVICE

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON

CITTANEO guarantees to provide a refund for ANY reason within 30 days after the date of purchase. We want our customers to be 100% happy and satisfied.

Kindly note that in such cases the return shipping fee is the customer’s responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

If the boxes have been opened, the buyer needs to send an email with pictures and confirm with us. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.

FREE LIFE-TIME USER SUPPORT

You are always welcome to our friendly customer support team for any product issue at our Amazon store. We provide e-mail replies within 24 hours to afford you the fullest satisfaction.

LIMITATIONS

CITTANEO solely distributes genuine Bathroom furniture through Amazon. Our warranty service is limited to all purchased from CITTANEO. To ensure you receive unique experiences, please avoid purchasing from other sellers.