{"id":817,"date":"2025-11-24T23:04:31","date_gmt":"2025-11-25T07:04:31","guid":{"rendered":"https:\/\/www.cittaneo.com\/?page_id=817"},"modified":"2026-03-17T01:46:31","modified_gmt":"2026-03-17T09:46:31","slug":"delivery-guide","status":"publish","type":"page","link":"https:\/\/www.cittaneo.com\/es\/delivery-guide","title":{"rendered":"Delivery Guide"},"content":{"rendered":"
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Delivery Guide for Cittaneo Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Thank you for choosing Cittaneo for your bathroom essentials. We are committed to delivering your order safely and on time. This guide outlines our delivery process to help you prepare for and manage the receipt of your products.<\/p>

Before Delivery<\/strong><\/p>

\u00b7 Confirm Your Order Details
Please verify that your order\u2014including size, style, finish, and any additional components such as counter tops or mirrors\u2014matches the confirmation email you received. If you notice any discrepancies, contact our support team immediately.
\u00b7 Review Shipping Options
We offer several delivery options, including local delivery, curbside pickup, and international shipping. For larger or more fragile items, specialized freight services may be recommended. All relevant details will be provided during checkout.
\u00b7 Prepare for Delivery
Our bathroom vanities are substantial in weight (typically 50\u2013100 lbs) and require at least two people to handle. Please ensure clear access to the delivery location\u2014including entryways, staircases, and elevators\u2014and have a designated area ready for inspection upon arrival.<\/p>

During Delivery<\/strong><\/p>

\u00b7 Inspect Packaging Upon Arrival
Before signing the Proof of Delivery (POD), carefully examine the exterior of the package or pallet for any signs of damage, such as dents, tears, moisture, or broken seals. Do not accept any visibly compromised items without noting the issue on the POD.
\u00b7 Document Any Issues
If you observe damage to the packaging, describe it in detail on the POD (e.g., \u201cbox dented on left side, mirror compartment affected\u201d) and request the carrier\u2019s signature. If the driver is unable to wait for a full inspection, note \u201csubject to further inspection\u201d on the POD.
\u00b7 Keep Your POD Copy
Retain a signed copy of the Proof of Delivery. This document is essential for processing damage claims, returns, or replacements.<\/p>

After Delivery<\/strong><\/p>

\u00b7 Unpack with Care
Use appropriate tools to open the packaging, avoiding sharp objects near the product. We recommend wearing gloves when handling heavy or sharp-edged components.
\u00b7 Inspect the Product Thoroughly
Check all parts for scratches, dents, cracks, or missing pieces\u2014including hardware and accessories. Pay close attention to fragile items such as mirrors, marble counter tops, and ceramic basins.
\u00b7 Report Damage Promptly
If you discover any damage or defects, notify us within 48 hours of delivery. Please include clear photos of the issue, a copy of the POD, and your order number. We will arrange a repair or replacement at no additional cost.<\/p>

Shipping Information<\/strong><\/p>

\u00b7 Packaging Standards
All Cittaneo products are carefully wrapped with protective materials such as foam, bubble wrap, and corner guards, and are secured in durable, double-walled boxes. International shipments typically use flat-pack (RTA) packaging to minimize shipping costs and storage requirements.
\u00b7 Labeling & Tracking
Each package is clearly labeled with the SKU, product name, and recipient information. Once your order ships, you will receive a tracking number via email to monitor its progress.
\u00b7 Carrier Partners
We partner with trusted carriers such as FedEx, UPS to ensure reliable delivery. For international orders, we assist with customs clearance and will notify you if additional documentation is required.
\u00b7 Shipping Timelines
\u00b7 In-stock items: Dispatched within 1\u20132 business days.
\u00b7 Local delivery: 2\u20135 business days.
\u00b7 Domestic shipping: 3\u20137 business days.
\u00b7 International shipping: 1\u20134 business days (express) or 5\u201310 business days (standard).
Please note that RTA products may require additional time for assembly.
\u00b7 Transparent Pricing
All shipping costs, taxes, and duties are calculated and displayed at checkout. There are no hidden fees. For orders shipped using a collect account, any additional charges are the responsibility of the consignee.<\/p>

International Orders<\/strong><\/p>

\u00b7 We recommend flat-pack (RTA) vanities for international shipping due to lower freight costs and easier handling.
\u00b7 Each order includes assembly instructions and all necessary hardware.
\u00b7 Title and risk of loss transfer to the customer once the product is handed to the carrier.
\u00b7 In case of transit damage, file a claim with the carrier within 7 days and share the claim reference with our support team for further assistance.<\/p>

Back ordered Items<\/strong><\/p>

If an item is temporarily out of stock, you will be notified during checkout with an estimated restock date. Back ordered items will be shipped separately as soon as they become available, with no additional shipping charges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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